FAQs

We offer customer support through email, phone, and live chat during working hours. Our team is ready to assist you with product inquiries, order issues, and general questions to ensure you have the best shopping experience

Your order may have been split into multiple shipments depending on product availability or warehouse location. You’ll receive a tracking number for each package, and the rest of your items will arrive shortly.

If your order arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damaged item and packaging so we can investigate and offer a replacement or refund promptly.

Yes, you can request an exchange within 7 days of receiving your order, as long as the item is unused and in its original packaging. Please contact customer service to initiate the exchange process.

Make sure the code is entered correctly and hasn’t expired. Some codes apply only to specific items or require a minimum purchase. If it’s still not working, please contact us for help.

Yes, we offer express shipping options at checkout for eligible locations. If you need faster delivery, please choose the express shipping method or contact us for assistance.